Reacción a "Microsoft’s services remain down worldwide after more than 12 hours"

The outage affecting Outlook and other major Microsoft services like Microsoft Teams is incredibly widespread, and its ramifications extend well beyond being able to send and receive work emails. Outlook and Teams are critical global business infrastructure. This outage is making it difficult for many organisations to properly field customer service requests received over the phone, as well as disabling their email communications. 

It highlights the dependence of Australian business and government on global technology providers like Microsoft. It also highlights the inherent dangers of having so many companies and organisations reliant on a very small number of tech firms. If one of those firms suffers a major outage, it has the potential to dramatically reduce business productivity globally during the outage time.

At this stage, there is no evidence that this is a cyber attack. We have seen from past outages like those involving Optus or those caused by CrowdStrike that widespread outages can result from simple configuration changes, even in the absence of malicious activity.